But you are a referral business. If you make the customer happy, in theory, they should send you business and you can make up for this.
And, if you don’t want to lose money, you can simply say, I wish I could help you but I can’t...give them your best and be done.
Many car salesman(although it’s not just car salesman but that’s what we are discussing here) are pushy Dbags about it and that causes people to not ever want to work with them, refer them business, etc...
It’s not that easy.
I have 9 salespeople that have to eat and we pay minis to. I have 7 dealerships within 30 miles that sell the same new cars and are advertising 1500 dollar losers online. How many referrals are we going to get when we sell a car to a customer who then looks online and sees these prices and thinks he spent 2000 too much?
It’s easy to say, well just don’t sell them. Then everything comes to a halt. There’s no new service customers, no service that requires parts, the technicians aren’t working and nobody’s getting paid. So, yeah, it costs me money personally to do the deal and the salesperson will get paid $75 for a customer that ran him ragged. But there’s 85 people working here that all have families to feed.